FAQs

Q. What materials is your jewelry made out of?

A. We only use certified 925 Sterling Silver.

Q. Will it tarnish?

A: No, all our jewelry is Rhodium plated which is an anti-tarnish coating that will allow your jewelry to keep it's shine with little maintenance. A soft jewelry cloth or microfiber cloth can be used to remove finger prints and any other surface marks. All of our packaging uses anti-tarnish materials to give your jewelry a longer lasting shine. 

Q. Can I shower or swim with my jewelry?

A. Yes, the jewelry is protected with a coating but we recommend you wear it where it can't get tangled or caught on something and use your own judgement.

Q. Is there a maximum amount of letters I can have on my necklace?

A. There is no limit, although we do recommend between 1-6 letters.

Q. How long does shipping take? 

A. Shipping is typically 10-15 business days, but it often arrives sooner. You will receive updates and will be able to track your shipment along the way. 

Q. What countries do you ship to?

A. We ship to Canada, USA, United Kingdom, Japan, Spain, Russia, Ukraine, New Zealand, Australia, Canada, France, Norway, Israel, Germany, Malaysia, South Korea, Singapore, Austria, Belgium, Switzerland, Denmark, Hungary, Italy, Luxembourg, Netherlands, Poland, Sweden, Turkey, Finland, Ireland, Portugal, Brazil, Saudi Arabia, Vietnam, Kazakhstan, Indonesia, Thailand, Mexico, Hong Kong

Q. Can I return my jewelry?

A. All items within a 30 day period from the date it's received are fully refundable (shipping and handling fees not included). Any questions can be emailed to Customer@stixjewlery.com

Q. Do you sell in stores?

A. We are currently selling only online

For any other questions or concerns please contact customer@stixjewelry.com or 416-722-3569

We are always looking for new designs or ways to improve so please let us know if you have any feedback or suggestions!